Bisa AI vs Smartsupp — which fits your website?
Smartsupp is a popular European live-chat tool with a strong conversion-rate-optimisation angle — visitor recordings, traffic insights, AI replies on the higher tiers. It's a fair fit for stores that want to see what visitors are doing alongside chatting with them. Bisa AI keeps a tighter scope: read the website, answer visitor questions, capture leads, hand off to humans when needed.
Smartsupp Free covers basic live chat. Standard is €19.50/agent/month, Pro €48/agent/month, Ultimate €60/agent/month. AI is on the Pro and Ultimate tiers.
One-time setup fee per agent, then pay-as-you-go credits. No monthly subscription. A quiet month costs nothing.
What Smartsupp does well
- Visitor recordings and live traffic view are useful for CRO-focused teams.
- Solid free tier for very small teams.
- Long-standing European presence — pricing in EUR, EU data residency.
Where Bisa AI is genuinely different
- AI included in the base product — no Pro-tier requirement.
- No per-agent licences.
- Faster setup (60 seconds) vs Smartsupp's account + script + flow approach.
Side-by-side
| Feature | Smartsupp | Bisa AI |
|---|---|---|
| Per-agent licences | Yes (€19.50–€60/seat) | No |
| AI in base plan | No — Pro tier+ | Yes |
| Visitor recordings | Yes (Pro+) | No |
| Setup time | 30–60 mins | 60 seconds |
| Best fit | CRO-focused teams wanting recordings | SMBs wanting AI-first chat without the seat fees |
Pick Smartsupp if you specifically want visitor recordings + traffic insights alongside chat. The CRO toolset is a genuine differentiator at the Pro tier.
Pick Bisa AI if you just want the website to answer visitors and email you the leads — no recordings, no per-seat fees, no flow building.
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