Bisa AI vs LiveChat — which fits your website?
LiveChat is the long-established live-chat product that built much of the playbook for modern web chat. It does what it says — clean agent workspace, mobile apps, ticket fallback. The AI piece (ChatBot, the sister product) is a separate paid add-on rather than the core. Bisa AI is the inverse: AI-first by default, with handover to a human inbox when needed.
LiveChat starts at $20/agent/month (Starter), $41/agent/month (Team), $59/agent/month (Business). Their ChatBot add-on is $52/month on top. Real-world cost for one seat + AI is typically $70–$100/month.
One-time setup fee per agent, then pay-as-you-go credits. No monthly subscription. A quiet month costs nothing.
What LiveChat does well
- Mature agent workspace and mobile apps — the live-chat half is rock-solid.
- Tag-based ticket fallback so chats outside hours don't disappear.
- 20+ years of product maturity and a deep integration ecosystem.
Where Bisa AI is genuinely different
- AI-first instead of live-chat-first — answers visitors immediately, not after a human agent gets to it.
- No per-agent licences and no separate ChatBot add-on tier.
- Pay-as-you-go credits replace the monthly subscription.
Side-by-side
| Feature | LiveChat | Bisa AI |
|---|---|---|
| Setup time | 20–40 mins per agent | 60 seconds |
| Per-agent licences | Yes ($20–$59/seat/mo) | No |
| AI in base plan | No — ChatBot is +$52/mo | Yes (default) |
| Live human takeover | Yes (default) | Email handover with transcript |
| Best fit | Teams actively staffing chat 9–5 | Teams who want AI-first 24/7 coverage |
Pick LiveChat if you have agents on chat throughout your business day and the live-human-first model fits how you actually answer visitors.
Pick Bisa AI if you want AI to answer first and your team to pick up only the qualified conversations. Cheaper, faster to set up, and works around the clock.
See Bisa AI on your own website in 60 seconds
Paste your URL — we read it, train an agent, and show you a live working demo on your real site before you decide.
✓ No credit card · ✓ Live demo before you commit · ✓ Pay only when visitors chat